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What Our Clients Say Watford Office

Testimonials - Watford Office

We wanted to extend our thanks to Irfan and Amanda for their exceptional efforts and reassurance during the process of our sale. We would not hesitate to work with Profitt and Holt again and indeed recommend your team.

Zoe and Alex Traies


From the first visit to completion, I was treated with courtesy and understanding by all I had contact with at Proffitt and Holt. The friendly professionalism of all the agents was so reassuring and the communication at every stage went far beyond my expectation.

Thank you to you all.



I was very pleased with the service provided by Paul Thompson and his team at Proffitt and Holt, Watford. It took a while for us to find the right property, but in the end we did and I was very satisfied with the effort, patience, professionalism, feedback and support that I got from Paul, especially during the latter stages of the sale and on the moving date.

Stuart Sidders


I just wanted to drop you a quick email to share with your team just how outstanding I believe the service they offered to us was.

I can’t thank you enough for the many phone calls and the words of reassurance in my uncertainty (over the years) as to what was best to do with the house. Your local knowledge and overall excellent business acumen has been instrumental in us selling the property at the right time, and for that I thank you. 

The sales team were faultless from beginning to end. Paul Thompson and Irfan Raja made the process smooth and simple.  I especially must mention Amanda Osborne; not only have Proffitt & Holt recognised that the role Amanda does is so very important in the buying/selling process, but Amanda carries it out extremely well.   I honestly felt that Amanda was speaking for me to third parties and this allowed our sale to progress smoothly, albeit Amanda had a few obstacles to negotiate along the way, she did this with ease.

Thank you Proffitt & Holt.

Emma Kaplan


I found Proffitt and Holt very straightforward and helpful in their approach to both marketing and securing a purchaser for my property.  They kept me fully in the picture throughout this process which eased me through the selling process.  I would certainly recommend them to anyone.

Jackie Ambrose


Proffitt & Holt made an excellent partner in selling our parent's house on the Cassiobury Estate, Watford. They gave us straightforward, honest and down-to-earth advice at each stage of the process and we formed an excellent working relationship. They treated us as an equal partner and adapted their sales process to reflect our needs. They delivered on the guide price and we were particularly pleased with how quickly the sale was completed. Their sales completion team made a big difference in creating good relationships between all parties to the sale and ensured that nothing got in the way of completion. We would recommend their services without reservation.

Jim Raymond


Another lovely testimonial.


We really do appreciate all the chasing you're doing and for keeping us so well informed at all times.

I can't recommend more highly the entire service we've had from Proffitt & Holt and am in danger of becoming a bore with  constantly telling my colleagues how impressed I am!

Andy Latcham


I have had the pleasure of dealing with Proffitt & Holt for many years now with regards to 5 of our rental properties.  In the beginning I dealt with Russell, but now with John and a few times Samantha.  I have always found them to be very professional with all aspects, and they have always found me great Tenants.  I can be tough and will not stand any nonsense, and expect people to be 'on the ball', and so far, they have always delivered.  So, I would be happy to recommend them to any prospective Landlord.

Chris Voss


Thanks so much for your help over the past couple of months. We felt your experience and calmness really paid off.

Paul Maskell


Following the sale of our property we would like to thank your practice for their professionalism and high level of service which we believe was exceptional.

We would like to personally recognise the excellent service that both Amanda and Irfan provided. 

Without Amanda's expertise and willingness to go above and beyond the normal level of duty particularly when our solicitor was not performing and risked the chain collapsing.

We would happily recommend Proffitt and Holt to others looking to sell their homes.

Michael and Siobhan Lovett


I cannot thank you enough for your personal investment to make this happen, without your support and expertise I am not sure what the outcome would have been.

Many thanks



Paul was an absolute star thoughout the whole process. Nothing was ever too much trouble for him - a pleasure to deal with.

Gina Jarman


Everyone was very efficient, especially Paul and we would recommend them to anyone.

Mr and Mrs Lofty


Paul and his team were very professional and supportive throughout the entire sales process and I would not hesitate to recommend them.

Derek Whiten


Irfan was excellent at handling the sale from start to finish. Paul and Steffi were helpful throughout!

Hamid Aminaee Chatroodi


Was very pleased with the agent as they kept me up to date on matters and helped get a good price for us. They acted in our best interests.

Tracy Cox 


I am writing to express my appreciation for the hard work of your team in respect of the sale of 5 Swiss Avenue which was achieved in approx. 3 months from start to finish. My initial discussion plus phone calls during the process was with Paul with the main point of contact being Ben. In what can be a stressful process at the best of times but made more problematical from 400 miles away Ben reduced the worry through his sense of humour which was much enjoyed but more importantly his professionalism. As the contact point for the owners he kept me informed of progress delivering a high level of service all the way through and was clearly focused on the end result within the time frame which was met.

Ben did make me feel old when we realised that my mother had taught his mum & uncle at primary school! Having been customer facing for almost 40 years, that demonstrated an ability to relate to clients personally  rather than thinking of them as just another income stream.

Also I would like to commend Russell Cairns. The property had been rented out for 3 years pretty well problem free (from a tenant point of view) and has been a reference point in case of need with no rent issues at all.

Would I recommend your team in future - Absolutely.

Thank you

Andy Cooke


I just wanted to drop you a quick note to say thank you for all your help with the purchase of Gade Avenue. You were both generous with your time and you never made me feel like I was a nuisance! It has been great working with you both and I wouldn't hesitate to recommend P&H to my friends and family in Watford.

Pat Dodge


I have found your company very professional making the sale of our flat a very simple process.

Lisa Coots


We would just like to take this opportunity to thank you and your team especially Steffi, for all your incredible hard work to ensure the smooth and quick sale our property.Without a doubt, Proffitt and Holt have given us an exceptional service and professionalism and we believe your marketing strategy was superb to achieve such an excellent result on our behalf.

Thank you Paul.

John & Lizzi Misselbrook


I wanted to write to commend the superb support and service we received from Ben Colling during our recent, but difficult house move, particularly as he was not our agent.  However, without Ben's careful and expert negotiation, our very fragile chain would not have reach the successful conclusion it did and we now will complete on 22 November.

I will highly recommend Ben at Profitt and Holt in Watford to my colleagues and friends in the future.

Please do offer our most sincere thanks and gratitude to Ben for all his help.

Jennifer Fake


I wanted to drop you a line to say how hugely impressed my wife and I were with Ben Colling of your Watford branch. Our property was actually on with another agent (who acted very poorly on my behalf I felt) but in a complicated chain Ben went way above and beyond to ensure that the chain completed to everyone's satisfaction.

Always friendly and always prompt with his updates (whether by phone, email or SMS at 11.30 at night!) Ben was a pleasure to work with and I wish there were more people with his qualities in the sector. He is a credit to your business and the branch and I wouldn't hesitate to recommend P&H or Ben should the need ever arise.

Jamie Parkins”

Feedback From Buyers & Sellers Submitted for The ESTAS Awards 2013

"Kevin at Proffitt and Holt did an excellent job, I had viewings on my house even before there was time to produce the particulars. My house was sold eight days after Proffitt & Holt did the valuation, I think this was due to them sending strong buyers."

"We received very good service from both the Watford branch (selling) and Abbots Langley branch (viewing potential purchases). Ben did an excellent job supporting us through our sale. Would definitely recommend (and have)."

"Just what you want in an estate agent."

"An all-round excellent service."

"During what turned into a particularly contentious sale, the team at Proffitt and Holt managed every aspect with diplomacy, sensitivity and consideration. I cannot praise them highly enough. Thank you."

"Kevin Anderson went above and beyond to complete the process. He was always helpful, returned emails and calls promptly; and kept me apprised of every step even when it sometimes got a little difficult. Well done Kevin!"

"Kevin & Ben were very helpful throughout the whole process."

"Service was great - we had such an easy time when we were selling the property .Ben kept the process moving & was polite, efficient throughout the process even when handling many parties - I would recommend him and Proffitt & Holt Watford to anyone!"

"The staff at the estate agent really went out of their way to ensure the buyer and seller were happy."

"Ben Colling was essential to us during this process. He thought outside of the box when it came to obtaining our requirements and even suggested things which we hadn't thought of. Also very good go between as vendor was difficult at time."

"Ben Colling was extremely helpful and always available for updates and advise. Our original purchase fell through and Ben found us another property which we ended up buying and are very happy. I have recommended Ben to others and will continue to."

"Simply the best experience we have ever had with any agent. Great knowledge of the market and area, not only that but they know how to get the job done. Well done Paul & team in Watford."

"Kevin Anderson from Proffitt & Holt was by far the best estate agent we worked with from all the agencies we registered with in Watford."

"Ben was top all round particularly during a difficult period with our buyer at the time. I'm sure he'll remember it if you ask him!"

"Ben Colling was extremely helpful and I have already recommended him to others. He is very professional and always available for questions or queries. It is very stressful going through moving house and Ben certainly kept us calm throughout."

"This is the second property we have bought through Proffitt &Holt. Each time Paul Thompson and his team have been really supportive through the process, reducing the stress. My first choice of agent."

"We are extremely happy of their service. Friendly and professional, Proffitt &Holt have looked after us throughout the process. They always took on board our priorities and were not afraid to advise if needed. We have already recommended them."

"Efficient estate agents for buyers and their solicitors. Quick purchase made, in part due to IFA/solicitor and agents desire to secure sale for home owner. Example of smooth text-book sale and subsequent purchase."

"Proffitt and Holt were always helpful and encouraging at this very stressfull time."

"Ben Colling was caring, capable and professional. Everybody gave total support and confidence throughout."

"From start to finish the whole team at Proffitt and Holt worked tirelessly to secure a suitable buyer for our property. Their commitment, knowledge and capability are second to none. If I had to do it all again, this would be the agent of choice."

"A very friendly experience with Ben Colling who delivered what was expected. A very professional and friendly service."

"We sold without P & H having to advertise, all staff were very helpful, it was a seamless exercise, everyone was tuned in. All the help we received was realistic, no brash promises just straightforward good advice."

"Ben Colling went over what I expected in the last week in dealing with all the problems that arose from my seller. Cannot praise him enough."

"Extremely good service and the sale of my property was helped along by the agent at P&H even though it was being sold by another agent. I would recommend them and use them for future sales."

"Kevin was very good at his job and I was confident with him throughout the purchase."

"I would not hesitate to recommend Proffitt & Holt, in particular Kevin Anderson, who dealt with our sale. He was friendly, professional & efficient, and always happy to help and answer questions. Great customer service."

"Mr. Ben Colling from Proffitt & Holt are very good serivce, he is patient, polite, friendley and keep the information update to me by call and email, even keep update to me from the solicitor side, and I would recommend to my friend. Very satisfied."

"A most professional service from Ben at Proffitt & Holt, Watford. It's reassuring to see a company that still has old school values regarding service level and due diligence when there are so many "outfits" out there that give the industry a bad name."

"As not local to the area I relied on the agent to manage all elements of the sale. They did this with great commitment and also managed the issues around survey and mortgage approval for the purchaser that was not straightforward."

"Our sale was due to a separation so quite an emotional time. Kevin and Ben who were the main staff I dealt gave me total confidence that they would sell my home and they delivered. They went always went the extra mile, nothing was too much trouble."

"First class service from beginning to end. Kept informed at all stages with constructive advice throughout. Instructions carried out as requested and all support staff on message. What could have been stressful was made stress free and manageable."

"Kevin was great. Our solicitor unfortunately was not so great but Kevin was patient and every time we called the office and spoke to a colleague of his, they all knew what we were talking about. Their communication was better than anyone else."

"Very professional agency, friendly staff, quick communication, very satisfied, will use again. staff seem to have a very good working relationship with each other. I was particularly impressed that all members of staff were aware of our sale."

"Our experience with Ben Colling and his team at Proffitt and Holt was excellent. They were patient, prompt, polite and most importantly open and honest with their answers to our questions. This helped us make our decision to buy our family home easier."

"The service we received from Ben Colling was exceptional, as he was proactive in all aspects to assist us in purchasing our property. Excellent service. Very much appreciated."

"P&H were outstanding throughout the sale."

"Ben is a true professional and guided us through the whole buying process without any hitches."

"Ben steered me through the process efficiently and very professionally for which I was very grateful."

"Kevin was very helpful, friendly and quick to react to any issues during the whole process."

2We found Ben to be very helpful and knowledgeable. Nothing was too much."

"I was very pleased with the help and services I had. Ben Colling who was responsible for this purchase was very helpful. Ben facilitated few issues which would have otherwise prolonged the process. I was impressed with his professionalism. S.Mansour
Very happy with the service provided by the Proffitt and Holt team, particularly Ben Colling and Kevin Anderson. Would definitely recommend to a friend."

"Paul's advice was excellent. The house was sold quickly and at a very acceptable price. It was a pleasure to deal with him and Kevin who handled all matters with care and quiet efficiency, whilst keeping me well informed at all times."

"Would highly recommend. Excellent service, knowledgeable staff, committed from the very beginning and there every step of the way until the very end. Cannot fault."

"Kevin Anderson provided us with an excellent service. He found us the perfect property, supported us in the buying process and never left a call or email unanswered. Other agents in the Watford branch were just as helpful when speaking with them."

"My contact was Ben Colling who did a brilliant job and kept us informed at all times including negotiation with the vendor.
Everyone was always pleasant, helpful, efficient and well organised. We were very impressed with them from day one."

"I dealt exclusively with Ben Colling. Speaking to the same person every time made the flow of information so much quicker and didn’t have to repeat myself. Ben always got back to me when he said I would. Ben has changed my view of estate agents!!"

"Dear Mr Holt
We have recently marketed our property with Proffitt &Holt Watford. We wanted to take the opportunity to say how impressed we were with the Team at Watford. Paul's valuation and assessment of a viable price to market our home was in our opinion 'spot on'. He gave a very realistic appraisal in comparison to other agents overinflated price evaluation. We appreciated his honesty and integrity.
Ben had been fantastic. Enthusiastic, attentive and professional. He was exceptionally helpful, especially when advising about pricing and marketing of our property. He has been a pleasure to work with.
All other members of the team including Kevin, Wendy & Gen have been courteous, friendly with any interaction we have had either face to face or on the telephone.
Finally, we were exceptionally impressed with the details of our property.  The company that photographed our home, the gentleman was very helpful with suggestions. The photographs were of an excellent standard again in comparison to other agents details.  We were also pleased to have the opportunity to approve the details and suggest changes. We had our home, appraised, photographed and marketed within 24 hours which is outstanding exceptional service.
We definitely feel that Proffitt and Holt are the leading Estate Agent in Watford and we also feel this is a direct correlation with the excellent customer service we received from the Team.
Yours Sincerely "
Jenny and Duncan Woods

Lettings Department

"Hi John, Thank you for yesterday. What can i say... I love my new flat!! Take care and once again, thank you so much for all your help." Carol

"Hi Nick, Thanks again for today, letting me show the children the house and putting my mind at rest about my own furniture fitting through doors etc. And a massive thanks for all your hard work persuading the landlord to let me have it, can’t tell you how happy I am. Kind regards" Becky 

"Hello Russell, recently my husband Robin Brown and I rented a flat from you, and we were absolutely delighted with your service, in particularly the helpfulness of Nick and Lucy.  Nick is very sharp and intelligent, what a great person he is.  Lucy is so helpful and dedicated.  Your staff are amazing.  Thank you so much." Yeelee Yap & Robin Brown

"Hi Nick, Both Jean and I would like to take this opportunity to thank you as well as Stella for your incredible service. Both of you continue to email us very suitable high quality properties to view. Appointments are always confirmed via email as well as telephonically and you or Stella are always punctual. Stella and your knowledge about the property, costs as well as local transport links and amenities have proved to be very valuable. I would not hesitate in recommending Profitt and Holt as well as both of you to anyone I know who may be interested to rent or purchase a home."

"Hi John, Many thanks for that. It only seems like yesterday that we headed off to Africa and left Toms Lane in your capable hands. 13 years later, no rental voids, no troublesome tenants and a great service from you and the team. Kind regards and thanks for all your help."

"Lucy, thank you so much for getting this all sorted for me and please pass on my thanks to Nick and John. When I called Nick the day before I went skiing, with the other property having fallen through, I was in no man’s land so major thanks to P & H for making this happen."

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